Personal information we collect
We receive only those information you knowingly provide to us. We collect your Personal Information (including certain contact and payment data you provide us, as well as 3D scan uploaded through Artec Service) when you make an order and purchase printing and delivery services through Artec Service.
If you place an order through Artec Service we will use your name and email address to send you order verification, shipping confirmation and delivery status emails, as the case may be.
Your Personal Information may be processed by Artec in the country where it was collected, as well as in other countries (including the United States of America) where laws regarding processing of Personal Information may be less stringent than the laws in your country.
Non-personal information we collect
We may collect and use technical data and information about the User’s device and the system and application software incorporated on the device, to facilitate the provision of software updates, support and other services to the User (if any) related to Artec Service. We may use this information at our discretion, including to improve our offerings or to provide services.
We may keep track of and store in log files some of the activities you participate in while using Artec Service. In some cases you are also taking an action when you provide information or content to us. When you access Artec Service from a computer or other device, if applicable, we may collect information from that device about your browser type, location, and Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), pages visited, referring/exit pages, operating system, date/time stamp, and click stream data. We use this information to analyze trends, to administer Artec Services, to track users’ movements around the Artec website and to gather demographic information about our user base as a whole.
Personal Information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Certain features such as 3D printing and shipping services are available for Users for a fee. In processing payment for such services we, and our service providers may be provided such information, will collect certain information necessary to complete your purchase (“Transactional Data”). This information may include your name, billing address, email address, phone number, and Payment Data.
Payment Data, being a part of the Transaction Data includes your payment instrument number (e.g., credit card, debit card, PayPal), your name and billing address, expiration date and the security code associated with your payment instrument (e.g., the CSV or CVV). Payment Data is used to complete your order for 3D printing and shipping services, as well as for the detection and prevention of fraud. In support of these uses, Artec may share your Payment Data with payment providers, banks and other entities that process payment transactions or other financial services, and for fraud prevention and credit risk reduction. Artec may retain your payment instrument data but not all Payment data for as long as reasonably necessary to complete your existing transaction, to comply with Artec’s legal and reporting requirements, and for the detection and prevention of fraud.
How we protect your information
To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, we utilize appropriate physical, technical and administrative procedures to safeguard the information we collect. All user card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.
Although we try our best to prevent unauthorized access or disclosure, please be aware that there are risks inherent in sharing information and that no security measures are perfect or impenetrable. We caution you that perfect security does not exist on Internet. We cannot control the actions of other Users with whom you share your information. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share through Artec Service will not become publicly available. We are not responsible for third party circumvention of any privacy settings or security measures of Artec Service.
Sharing of your information
We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud, theft, harassment and other rights. We can (and you authorize us to) disclose any information about you, including the content of your online communications, if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; (b) protect or defend the rights or property of Artec or third parties; (c) assist in an investigation; or (d) respond to an emergency that poses a threat to the safety of Users or other persons.
We may share your information (including but not limited to, information from cookies, log files, device identifiers, usage data and 3D scans made by you through the Site) with businesses that are legally part of the same group of companies that Artec is part of, or that become part of that group or to companies controlled by Artec ("Affiliates"). We and our Affiliates may use this information to help provide, understand, and improve Artec Services (including by providing analytics) available on or through the Site and Affiliates' own services (including by providing you with better and more relevant experiences).
If the ownership of all or substantially all of our company changes, we may transfer your information, including Personal Information, to the new owner so that the service can continue to operate.
We may provide third parties with aggregate statistics about our members, traffic patterns, and related web information. This data reflects web site usage patterns gathered during visits to our web site each month but does not contain behavioral or identifying information about any individual User, unless that User has given us permission to share that information. We may also provide log files and other databases of user information to third parties for analysis, so we can get a better understanding of traffic through our Site.
We may also use third party advertisements on Artec Service to support Artec. Some of these advertisers may use technology such as cookies and web beacons when they advertise on our web site, which will also send these advertisers (such as Google through the Google AdSense program) information including your IP address, your ISP , the browser you used to visit our Site, and in some cases, whether you have Flash installed.
International Transfer of Personal Information
Your information may be stored and processed in any country in which we maintain facilities. Due to the nature of our business, for the purposes set out above we reserve the right to transfer your Personal Information to parties located in other countries outside the European Union (including the United States and other countries that have a different data protection regime than is found in the country where you are based in accordance with and subject to the conditions provided by the applicable law). With no doubt, we may also share and transfer your information internationally to our group companies, service providers, business partners and governmental or public authorities. By using Artec Services, you consent to any such share and transfer of information by us.
Policy Regarding Children
Artec Service is not directed to children under the age of thirteen and we do not knowingly collect personally identifiable information from children under the age of thirteen as part of Artec Service. If we become aware that we have inadvertently received personally identifiable information from a User under the age of thirteen as part of Artec Service, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children under the age of thirteen as part of Artec Service.